HELP & FAQs

Do you accept returns?

We do accept returns within 14 days and if the items are returned in the original packaging/ condition. You can read our full return policy here.

How long will my order take to arrive?

We post orders within 1-3 working days of receiving them, and UK delivery takes approx 3-5 working days. International shipping takes approx 6-7 working days. 

Do you ship internationally?

Yes, we are always happy to ship worldwide! The shipping prices are calculated based on weight and number of items in your basket. To get a quote, add the items you would like to your basket.

All of our international orders are sent via Royal Mail Tracked, so you will be provided with a tracking number in your shipping confirmation email. 

PLEASE NOTE: All of our prices are in GBP £, if you want to convert them into your local currency, we recommend using the converter tool on our site or an up to date online converter.

Will I have to pay import duties?

 Customs regulations and import duties vary by country, and unfortunately, we have no control over these fees. Any such charges are applied upon arrival in the destination country and must be covered by the recipient. We are not responsible for these costs and do not provide compensation for them. 

For EU customers:

Because of Brexit, the UK is no longer part of a customs Union with the EU. Customers in the EU may be subject to customs duty if orders are over €150 - this duty is dependant upon the origin of the product purchased.  EU customers will also be required to pay their local rate of VAT upon delivery, on ALL purchases, no matter the value. 

Neither of these fees can be reimbursed by us, however you have the right to refuse the parcel based on the charges. If you do so, we will issue a refund of the item cost ONLY, once/ if the parcel arrives back with us. We would encourage you to get in touch BEFORE placing an order if you have any questions.

For US customers:

The US government has removed the De Minimis exemption, which used to allow goods valued under $800 to enter the U.S. duty-free. This change means orders are now subject to tariffs. All product prices on our site now include US tarrifs which we will cover and pay directly to Royal Mail, who pays the US government. 

What if my package has been returned to you due to an incorrectly entered address or unpaid customs fees?

If your package has been returned to us due to a customer error like wrong address entered at checkout, not being picked up from the post office, or unpaid custom fees: you will receive a refund covering your items only as soon as your package arrives back with us.

What does Fair Trade mean and how can you guarantee your items are Fair Trade?

Fair Trade means that the artisans involved in making the item are paid fairly and work in safe conditions. There are 10 Principles of Fair Trade that we work within. Find out more here and you can download our e-book 'Guide to Fair Trade' here .

We are a committed member of BAFTS (British Association of Fair Trade Shops & Suppliers) and mainly choose suppliers that are members of BAFTS, WFTO or other Fair Trade certification organisations. If an item says in the description it is Fair Trade, then we can guarantee it has been bought from a certified supplier who is audited regularly and is committed to the 10 Principles of Fair Trade.

Are all your items Fair Trade?

We have recently chosen to stock a small selection of items that are not Fair Trade but are instead 'ethically made' or 'freedom trade'. This means we are still ensuring that the artisans involved are being paid a fair price, and working in safe conditions. It just means that the supplier is not a member of any particular certification organisation. We include info about this in every item we list - and if you want to find out more don't hesitate to contact us!

It says my postbag/ envelope is recyclable or compostable. How do I do this?

Our new post bags are compostable and have the disposal instructions on them!

We try and use compostable + recyclable post packaging wherever possible, and use a few different kinds. We also always recommend re-using packaging first if possible.

For the card/ paper envelopes - they can go in your kerbside recycling.

For the recyclable plastic post bags - they are soft plastic and can be recycled at most supermarkets. Find the nearest place you can recycle them here: https://www.recyclenow.com/what-to-do-with/plastic-film

For the new compostable bags - Put them in your home compost bin, or if you don't have one - scan the QR code on the bag and follow the disposal instructions.